Satisfy the Customer Within
Macro & Micro Voice of the Customer Let’s talk about our customers, specifically, their voices. The Voice of the Customer (VOC) is where...
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Rick V.
- Sep 8, 2021
- 2 min
Using Data First
Data then Gut You’re sitting around the meeting table, the main topic is under discussion, and the group has identified the actions...
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Rick V.
- Aug 1, 2021
- 3 min
Don't Be a Run-Around Leader
One-to-Many, or Many-to-One? When we have a task to do, the most common way to achieve it is to do it ourselves. If something must be...
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Rick V.
- Dec 15, 2020
- 3 min
Limit Job Overlap
Who's on First? Abbott and Costello do their comedy skit in 1953 titled “Who’s on First”. This turns into a running joke on who is...
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Rick V.
- Jun 3, 2020
- 2 min
Success Rides Up
Where does it come from? Is it given to us from the outside, from a vendor, from a component that we purchase/integrate? Is it...
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Rick V.
- Jan 26, 2020
- 3 min
Inspire Your Team Through Goal Alignment
“I can’t wait until Friday”, is all throughout the work area. Why are we in this situation and is there anything that we can do about it?
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Rick V.
- Dec 25, 2019
- 2 min
Inclusive Improvements
In the spirits of sharing, what better than an inclusive topic. Making an improvement can involve a lot of different variables. We're...
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Rick V.
- Nov 17, 2019
- 2 min
Understand Your Business Before You Speed Up
What's Your Company's Speed? It is always the goal of a business to get there as fast and efficiently as possible. Get there to lower the...
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Rick V.
- Nov 1, 2019
- 3 min
Keep the Process Simple
Beware the Smart Ones! You’re at work, you’re trying to complete a basic task, but when you take that brave step forward, you’re...
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Rick V.
- Oct 10, 2019
- 2 min
What's on Your Leader Dashboard?
You have been given the task of managing a group, project, or likely both. You start off by trying to control everything under the sun....
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Rick V.
- Oct 6, 2019
- 3 min
Leaders - Making Good Decisions, Every Time
Making decisions can easily be one of the hardest parts of leading a team. And when you add the increased pressure of production...
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Rick V.
- Oct 5, 2019
- 2 min
Input Over Output
Input and Output. Which one should we focus on? In a world where our results, final numbers, or Output defines our measure of success, I...
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Rick V.
- Jul 28, 2019
- 4 min
The Truth about Right First Time (RFT)
Right First Time (RFT) means completing a task correctly the first time. That part is clear, but let’s look deeper into the true driving...
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